Privacy Policy
As a legal and regulated company, Melbet is obligated to protect your privacy, which means safeguarding your personal and financial data. Following the guidelines set out by the General Data Protection Regulation (GDPR) and other relevant data protection regulations, this privacy statement has been revised. It describes how the company handles data processing, including the kinds of private information it collects, the uses it makes, the processing’s legal justifications, and the rights of data subjects. Every customer interacting with the company’s platforms, goods, and services is subject to the terms of this policy. Every customer has an obligation to thoroughly read this policy in order to comprehend how their personal information may be treated.
Data We Gather During Registration
To open an account and gain access to our Services, all Customers must provide at least personal information. It is technically and legally impossible without the provision of this basic data to finalize a valid customer profile, which serves as the foundation for granting access to the platform. Data requested at this stage is narrowly defined and focused only on what is absolutely necessary for account creation and ongoing service use. This data is necessary in order to form your identity, authenticate your right to access the platform, and implement safe and legal access to our services. We collect only information as is necessary for clearly defined purposes. All fields of information requested under registration are for a clearly defined, pre-determined purpose such as verification of identity, verification of eligibility, or system security.
Personal Data Required at Registration
In the process of establishing your personal account on our platform, you will be requested to supply such information as:
- Full name. Your legal first and last names, as mentioned on your identification papers;
- Permanent residence address. This includes the nation, city, street address, and postal code. This must be accurate to your current address;
- Date of birth. To access the services available on our site, you must first validate your legal capacity.
Additional Information
We may ask for additional information based on how you use the website and the type of activity you engage in, including but not limited to:
- Details of place of birth;.
- Country of birth or country of current legal nationality;
- Telephone number and e-mail address;
- Official identification numbers and electronic storage or images of official documents;
- Evidence of residential address, such as bank statements, utility bills, or other correspondence validating the Customer’s address;
- Biometric authentication, I.E., a picture of the Customer holding their ID document;
- User language preference;
- Technical identifiers such as IP addresses, access dates and times, pages accessed, language preferences, browser, device, and system error reports;
- Server-administered activity logs retain administrative and traffic data.
Consent to the Processing of Personal Data
The platform offers a thorough disclosure prior to the user completing the account registration process, detailing the types of personal data being gathered, the precise uses for which the data will be put to use, and the procedures by which it will be processed, stored, and protected in full compliance with relevant laws and regulatory standards, guaranteeing the user’s complete transparency. To continue, you must agree to the processing of your personal information by:
- Actively affirming your deliberate and informed permission by checking a consensual checkbox that is prominently shown upon registration and includes a direct link to the most recent and complete version of this privacy statement;
- Confirming that you have read, comprehended, and agreed to the terms and conditions of the Privacy Policy and that you will only allow your personal information to be handled in compliance with them.
When Consent Is Not Required
The Company does not depend on permission as a legal basis when processing personal data for any of the following valid causes:
- When the handling of personal data is mandated by law, governmental regulation, or an official directive issued by a competent authority;
- When processing is essential to fulfill the Company’s contractual duties or obligations established prior to entering into an agreement with the Customer;
- When it is necessary to safeguard the life, health, or other critical interests of the individual whose data is processed, or of another natural person;
- When processing supports the Company’s legitimate operational objectives, including preventing fraudulent activities, maintaining the security and reliability of the Services, or enforcing platform policies, provided that such objectives do not infringe upon the fundamental rights of the Customer;
- When data is utilized for research, evaluation, or statistical analysis purposes, provided that the information is anonymized and cannot be traced back to an identifiable individual;
- When the Customer has voluntarily made certain personal information publicly available, thereby permitting its use under the terms of this Privacy Policy;
- When disclosure is required in order to comply with statutory obligations, regulatory mandates, or official requests from competent authorities.
Purposes of Collecting your Data
Your personal information is gathered and processed by the company to help with service delivery, operation, and continuous development. In addition to ensuring that the Services operate as intended, this processing is necessary to allow the Company to customize and improve your experience, uphold system security, and fulfill relevant legal and regulatory requirements. We will use your information for the objectives listed below:
- To handle your bets, withdrawals, deposits, and various other financial activities, including verification of payment instruments, account funding, and administration of wins or refunds;
- To give access to gaming and related services, including allowing participation in games of chance, interactive betting services, and other features accessible on our platform.
- To provide customer support and administrative interactions, including help with registration, verification, account settings, technical difficulties, and general inquiries;
- To validate your identification and conduct checks necessary by law, including age verification and validation of personal documentation supplied for account opening or continued use;
- To identify, investigate, and prevent fraud, system abuse, or other banned or unlawful behavior, including identical accounts, rewards fraud, or violations of our Terms;
- To guarantee adherence to relevant legal and regulatory requirements;
- To provide updates or notices pertaining to services, including modifications to our policies, conditions, or system availability;
- To send marketing and promotional emails when you have voluntarily chosen to receive them;
- To conduct aggregated research and internal data analysis, which includes analyzing service patterns, creating anonymized use statistics, and improving our platform;
- To collect feedback and administer customer satisfaction surveys, both of which are always optional;
- To interact with you via messaging apps or other integrated channels, if allowed;
- To encourage responsible gaming practices and its services;
- To keep track of players who are blocked or restricted, and to put in place technological measures to stop them from getting around limitations (for example, by creating many accounts or using the same payment method).
Third Party
We never give any of your private information to businesses, groups, or anyone that is not connected to the company. If you have granted us permission to do so, we may share your personal information with businesses, groups, or people that are not connected to the company.
You acknowledge that we will only share your personal information with third parties as necessary to utilize messaging platform APIs. We may divulge your personal information if mandated by relevant law or if we really think that doing so is required to:
- Observe any legal requirements or procedures that affect us, any of our websites or services, or situations in which we are fundamentally subject to legal obligations.
- Defend our property or rights;
- Ensure the public’s or our service users’ personal safety.
Access
You can contact the Company at any time for the exercise of your personal information rights, including to seek full disclosure of all the personal data we process, collect, or store, along with data about the source of said data so that you can verify the scope and authenticity of information stored about you. You can check the accuracy and adequacy of the personal data maintained by the Company and that the data is accurate, up-to-date, and relevant to the purpose for which it is processed so that integrity of the data and compliance with the relevant standards are boosted. If any personal information is discovered to be inaccurate, incomplete, or outdated, you can request it to be corrected or updated, as long as your identity is verified properly, so that the Company has lawful, accurate, and up-to-date records of all users.
Cookies
We collect and use cookies in accordance with our Cookie Policy.
Data Stored on your Device
When accessing our services, with your consent we may store information on your device. This information is referred to as ‘cookies’, which are small text files containing letters and numbers for recording your preferences. Cookies are stored on your device when you use our services while visiting our Website and online pages. We also use local shared objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies. They allow us to remember your visits across our sites.
Strictly Necessary Cookies
Strictly necessary cookies are used to allow Customers to navigate the Website and use its features, such as accessing secure areas of the Website or making financial transactions. Without these cookies, you would not be able to use our Website efficiently.
Registration
These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your online interests and preferences and to constantly enhance your visits to our platforms and use of our services.
Our Website
We use cookies to collect information for visitors to the Website. Our servers use three different types of cookies:
- ‘Session-based’ cookies: This type of cookie is only allocated to your computer for the duration of your visit to the Website. A session-based cookie helps you navigate the Website faster and, if you are a registered customer, allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser;
- ‘Persistent’ cookies: This type of cookie will remain on your computer for a set period of time for each cookie. Flash cookies are also persistent;
- ‘Analytical’ cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. This helps us improve the way our sites work, for example, by ensuring you can log in and find what you are looking for easily.
Managing Cookies
Accepting or rejecting cookies is a decision that you make at all times. Although the majority of web browsers accept cookies automatically, you can change your browser’s settings to maintain control over your cookies if you’d like. Your web browser can be used to:
- Delete all cookies;
- Block all cookies;
- Allow all cookies;
- Block third-party cookies;
- Clear all cookies when the browser is closed;
- Open a “private browsing”/”incognito” session that allows you to browse the Internet without storing data locally;
- Install add-ons and plug-ins to extend browser options.
Flash Cookies
You may change your Adobe Flash Player settings to manage, limit, or completely block the storing and usage of flash cookies, which are specialized local data files used to remember some user preferences, track interactions, and improve the Website’s operation between sessions. The Flash Player settings manager provides a unified interface for examining and altering these choices, allowing you to choose whether flash cookies are permitted, deleted occasionally, or permanently restricted, thereby improving your personal privacy and security.
Security
We acknowledge that security is of utmost importance and that safeguarding data necessitates a methodical approach to guaranteeing confidentiality, availability, and integrity. All data that we obtain straight from you as an individual is kept in a secure environment that is secured against unauthorized access or disclosure. Our Services use SSL (Secure Sockets Layer) Version 3 128-bit encryption, which is an appropriate technological level of data protection between your device and our systems.
Responsibilities
NOTE: ANY INFORMATION THAT YOU CHOOSE TO TRANSMIT IS TRANSMITTED AT YOUR OWN RISK. You acknowledge that there are dangers associated with internet-based data transfer by getting in touch with us or sending us personal information online. This notification highlights that even though we have made substantial organizational and technological investments in protection, we still have no total control over the information transmission process via the internet.
Underage Gaming
We are against underage gaming and take all the measures needed to prevent minors from using our services. Protecting vulnerable individuals from harm associated with gaming is a core element of our social responsibility and compliance agenda, and we invest in both reactive and proactive steps to uphold this principle at all times. Our Services are legally available to individuals who have reached the age of eighteen (18) or, where higher, the legal age of majority as determined in the jurisdiction where the individual is situated. This dual-pronged strategy ensures that users not only satisfy our in-house requirements but also the specific statutory criteria established by their domestic legal system.
Updates to this Policy
This Privacy Policy, which regulates the gathering, handling, and administration of personal data related to your use of our Services and Website, is an essential part of your legal and contractual agreement with the Company. The company might at times update, modify, or rewrite this privacy statement to reflect changes in industry standards, new regulations, changing operating procedures, or relevant legislation. The most recent version will always be available for inspection, and any such updates will be transparently posted on our website. Changes to this Privacy Policy become effective immediately upon publishing, unless a different effective date is clearly stated. By continuing to use the Company’s Services following such modification, you are understood to have accepted and recognized the new terms, indicating an understanding of your continued rights and duties in relation to personal data.
Last updated: 29.09.2025
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