General Terms

The terms “user” and “you” in these Terms of Service apply to any person who visits, engages with, or makes use of the website and all related services, such as gaming, betting, and any other features provided by the Melbet (collectively referred to as the “Services”). You could also be referred to as the “Customer” or using possessive pronouns like “your” throughout this page. These definitions are necessary to make it clear who is subject to these conditions and to make sure that everyone using the services is aware of their rights and obligations.

The whole set of guidelines that control all communications between the client and the business is outlined in these terms of service. They include the procedures for placing wagers, determining and paying out prizes and winnings, and handling disagreements or inquiries about the results. Additionally, they contain unique clauses that can be relevant to certain kinds of wagers or occasions. Your use of the Services is entirely governed by these Terms, regardless of whether you are betting on the Company’s website or at any of its physical betting venues. By engaging in any activity made available by the Services, you attest that you have read, comprehended, and accepted these Terms, which guarantee an equitable, open, and consistent experience for all involved.

• Bet – A wager by a customer with the bookmaker, with a quantified risk in anticipation of future financial gain, contingent upon the occurrence of an event that has not yet occurred. All bets are made on the terms and conditions, odds, and rules as set by the bookmaker when accepting;
• Bonus – A promotional bonus provided by the Company to Customers in the form of additional funds, free spins, or other bonuses. All the bonuses are controlled by specific requirements, including deposit levels, betting requirements, and expirations dates, in compliance with the Terms of Service;
• Privacy Policy – The aforementioned document revealing the collection, processing, storage, and data protection of personal data by the Company, as outlined in Section 29 (Privacy & Management of Personal Data);
• Security Service / Security Team – The internal department tasked with the safeguarding of the integrity of the financial and operating systems of the platform, for example, the monitoring, validation, and protection of all money transactions by Customers;
• Support Service – The Company’s dedicated customer support unit responsible for answering inquiries, resolving complaints, addressing account-related matters, processing refund requests, and facilitating overall communication between the Customer and the Company. All communications are to be communicated through the official email [email protected];
• AML (Anti-Money Laundering) – The set of legal standards, policy, and regulatory procedures used for the detection, prevention, and reporting of activity connected with money laundering and financial crimes;
• CTF (Counter-Terrorism Financing) – The system and process followed to detect, prevent, and disrupt flows or transactions intended to finance terrorist activities or operations;
• KYC (Know Your Customer) – A process of verifying the identity of the Customer and surveillance of financial activity in an effort to ensure regulatory compliance and deter illegal activity;
• Outcome – The final result of a match or series of matches upon which a bet has been placed that will determine the settlement of the bet;
• Cancellation of the Bet – A circumstance where the bet becomes null and void and no payment is made. In such circumstances, the initial stake amount shall be returned to the Customer, and the bet shall be null and unenforceable under the Terms of Service;
• Regular Time – The officially officiated duration of a sports game, as according to the sport’s governing rules, including any stoppage or added referee time. It does not cover subsequent periods such as overtime, extra time, penalty shootouts, or other post-regulation play.

The Customer must expressly agree to these Terms of Service in order to register for an account on this website. Existing users have the choice to stop using the services and goods before the changes take effect, which will be no earlier than two weeks after the update is published, in the event that the Terms are changed or modified. These Terms are official in English, but for convenience, translations into other languages may be included. The English text will take precedence over any translated versions in the event of any discrepancies or conflicts. You attest that you are acting exclusively on your own behalf and not on behalf of any other party by completing the registration procedure. You also declare that you are not acting as a representation, agent, or proxy for any other person or organization, and that you are the account’s and any money deposited or used’s ultimate beneficial owner.

It is completely prohibited for members of the following groups to participate in any kind of betting:

• People under the age of eighteen, or the legal minimum age required by the user’s jurisdiction’s legislation, whichever is higher. A person under the age of eighteen is never allowed to lay a wager;
• Those who are actively involved in the event being bet upon, including as athletes, coaches, referees, club owners, team management, or anybody else who has the power to affect the result. Associates, agents, or representatives working on behalf of such people are likewise subject to this prohibition;
• Agents, staff members, or affiliates of other bookies or betting companies;
• Those who have been found to engage in problematic or compulsive gambling, including those enrolled in self-exclusion programs or comparable therapies;
• Individuals prohibited by relevant municipal, national, or international law from signing contracts with bookmakers;
• Any person whose involvement would jeopardize the legitimacy, equity, or integrity of betting operations on the site, including those who are being investigated for dishonest or deceptive practices.

Access to and use of this Website, including any products or services made available through it, may be restricted or illegal in some areas, including the United States, the United Kingdom, Cyprus, the Netherlands, and other countries where internet gambling or betting is forbidden. This Website is not intended for use by those living in areas where sports betting, internet gambling, or similar activities are banned under local law. The following countries are expressly prohibited from accessing or using our services: Australia, Curacao, France, the Netherlands, Spain, the United States and its territories, the United Kingdom, Aruba, Bonaire, and Saba.

The sheer availability of our website in a certain nation or jurisdiction, or the fact that it could be available in that nation’s official language, does not grant legal permission to use the website, make deposits, or take out winnings. The Website’s existence in any area should not be construed as an invitation, offer, or incentive to engage in gambling, betting, or other activities that are illegal in that area. It is entirely up to you to make sure that your use of the Website complies with all applicable laws and regulations in your area. You attest that online gambling is allowed in your area and that you are aware of your responsibility to abide by local laws by creating an account and using our services. Regarding the legality of your acts, you further agree that you have, if required, sought independent legal counsel. If we find that you are using our services from a place where it is illegal, we have the right to immediately terminate your account. In these situations, any money that remains in your account after subtracting any winnings that were credited after your most recent contribution will be returned.

The Company has complete power to refuse any wagers placed by clients who do not follow these Terms of Service. Furthermore, the Company maintains the right to deny any sort of bet from any individual whose behavior is judged inconsistent with societal norms, ethical standards, or public order, maintaining responsible and fair operations across the platform.

The Company may also reject to accept a bet from any client in its sole discretion, without providing any cause or explanation for such denial. The approved processing center’s official data will be used to definitively settle any bets that are accepted on the site. This guarantees that the findings are precise, substantiable, and in line with the results of the relevant events.

After the results of the most recent event are officially published and shown on the client’s bet slip, any profits from correctly placed bets will be credited and made accessible to the customer within thirty (30) calendar days. Only when all of the outcomes listed in the bet have been accurately predicted in accordance with the event’s regulations and confirmed outcomes will the bet be deemed to have been successful. A victory is not achieved by partial precision; all requirements must be met. After a bet has been made, the betting parameters—such as odds, handicaps, totals, and maximum stake limits—may change. The terms that were in force at the precise time the wager was accepted, however, are unaffected by such changes. Before making any bets, customers must check and validate all available betting markets and terms.

Given that manipulating results—such as match fixing, corruption, or other fraudulent behavior—is frequently linked to criminal activity, including organized crime networks and cross-border or transnational illegal activities, the company is steadfast in its commitment to upholding integrity and fair competition in all sporting events and related activities. The Company complies strictly with the goals, principles, and regulations set forth in the Council of Europe Convention on the Manipulation of Sports Competitions (CETS No.215) and all relevant national and international laws intended to deter and punish such behavior in order to address these concerns. In light of this, the Company retains the right to void or cancel any wagers in which there is a reasonable suspicion or verified proof of foul play, including match-fixing, instances of someone else using a customer’s account without authorization, or any unusual betting activity that substantially departs from normal patterns, such as variations in the type, size, frequency, or volume of bets. When a participant purposefully affects a match’s outcome—for example, by purposefully performing poorly or breaking established competition rules—for monetary gain, competitive advantage, or any other reason that violates the rules of the applicable sporting organization, this is referred to as “foul play” for the purposes of these Terms.

All registered customers will get official notice of any changes or revisions to these Terms of Service via the methods of contact specified when they registered for their accounts. The amended Terms of Service will apply to bets taken after the revisions go into effect, while the terms that were in force at the time of the bet will still apply to bets placed before the amendment. If there is a brief outage in the system or connection while a wager is being confirmed, the bet will not be automatically canceled. A wager becomes enforceable and binding as soon as it is approved and validated by the company’s system.

By using the site to place a wager, the customer expressly acknowledges and agrees to abide by these rules. By taking this step, the Terms of Service—including all clauses pertaining to wins, bet settlement, and compliance requirements—are formally accepted. All wagers should be strictly settled according to the official results as announced and confirmed by the business. The official records or statements supplied by the appropriate sports governing organizations or federations shall be the primary basis for evaluating any disagreements or grievances pertaining to the outcomes, dates, or start time of an event. The Company will not tolerate complaints about inaccuracies in the transliteration, translation, or spelling of team names, player names, or venues. Tournament names are supplied exclusively for reference and convenience; no mistakes in such designations will result in a stake refund or alteration.

Under no circumstances will the Company be held liable for any indirect, consequential, or incidental losses or damages, including loss of profit, even if the Customer has been advised of the possibility of such losses.

The Company maintains the right to update, change, or add provisions to these Terms of Service at any time. All such updates will take effect immediately upon posting on the official Website and will be binding on all customers from the time of publication. Customers are fully aware of the odds available for each wager and understand the inherent risks connected with potential losses. This guarantees that the customer is informed of both the possible wins and the financial consequences of losing bets.

The platform’s “My Account” area allows you to handle all financial activities, including deposits and withdrawals. Customers are responsible for using this part to monitor and manage their funds, confirm balances, and check the status of any outstanding withdrawals or deposits.